Returns & Refunds
We want you to enjoy every bite of our Potato Cheese Bread. If something goes wrong, we are here to make it right.
We stand behind our products and want to ensure your complete satisfaction. Our simple refund process helps resolve issues quickly and efficiently.
Return Policy
Due to the perishable nature of our products, we do not accept physical returns. However, we assess all issues case by case.
Refund Policy
We offer full refunds for damaged products, incorrect items, or incomplete deliveries when reported within 24 hours of receipt.
Support Process
Our dedicated team reviews each refund request personally to ensure fast resolution and the best possible customer experience.
Our Refund Policy in Detail
At Mozatto, we take pride in delivering the highest quality Potato Cheese Bread to your doorstep. However, we understand that sometimes things don't go as planned. Here's our comprehensive refund policy:
Eligible for Refund
- Products damaged during delivery
- Incorrect items received
- Incomplete orders (missing items)
- Quality issues (mold, spoilage, foreign objects)
Not Eligible for Refund
- Personal taste preferences
- Issues reported after 24 hours from delivery
- Improper storage by the customer
- Orders consumed despite visible issues
Reporting Timeframe
All issues must be reported within 24 hours of delivery. This timeframe is crucial for us to properly assess product quality issues and ensure you receive the best possible resolution.
Documentation Required
To process your refund efficiently, please provide:
- Your order number
- Clear photos of the issue (for damaged/incorrect products)
- Brief description of the problem
Processing Time
Once approved, refunds are typically processed within 24-48 hours. The funds may take 3-5 business days to appear in your account, depending on your bank or payment provider.
Contact Us
If you have any questions about our refund policy or need assistance with a specific issue, please contact our customer support team at support@mozatto.com or call +1 (555) 123-4567.
Refund Process Timeline
Submit Request
Send us an email with photos of the issue and your order details.
Review Process
Our team reviews your claim and may request additional information.
Decision
We will inform you of our decision and the next steps.
Refund Processing
If approved, refund is issued to your original payment method.
Still Have Questions?
Our dedicated customer support team is ready to assist you with any questions or concerns about our products or refund process.
Contact Support